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TRAChealth.com policies:
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› Privacy
TRAC Distribution
Corp pledges to protect the privacy of
individuals who visit TRAC Distribution’s
website, www.trachealth.com
This privacy
statement informs individuals as to:
(1) what information
may be collected from you
(2) how such
information will be used by TRAC Distribution
and/or other persons or entities, with whom such
information may be shared
(3) your choices
regarding the collection, use and distribution
of such information
(4) your ability to
edit, update, correct or delete such information
(5) the security
procedures that TRAC Distribution have implemented to protect
your privacy. |
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Collection
of Information
Individuals may be
asked for specific types of personally
identifiable information (e.g., your first and
last name, mailing address, city, state, zip
code, telephone number, e-mail address, credit
card number, etc.).
Buy purchasing
products offered on TRAC Distribution's website,
you volunteer to disclose personally
identifiable information to us. If you do not
wish to disclose your personally identifiable
information to TRAC Distribution, please do not submit it.
TRAC
Distribution may also collect
non-personally identifiable information from you
when you visit TRAC Distribution's website
(e.g., your IP address, browser type, domain
name, etc.).
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Use of
Information
Personally
identifiable information collected from you are
used solely for the following: to fulfill your
order, to provide customer service, to conduct
standard business practices, to analyze trends
and statistics and to present promotions on
products TRAC Distribution offer that may be of interest to you
or to others disclosed by you.
Non-personally
identifiable information are collected and
analyzed cumulatively to improve the function
and content of TRAC Distribution's website,
www.trachealth.com.
Personally
identifiable information collected from you are
not shared with third parties for the following
purposes: profiting on the sale of personally
identifiable information, the initial or
subsequent marketing of products or services
that do not appear on the www.trachealth.com
website and all other purposes not related to
TRAC Distribution's normal business practices,
administration and conduct.
TRAC Distribution
may contract third party vendors to perform
functions on its behalf, such as: order
fulfillment, delivery and shipment of packages,
e-mail administration, credit card payment
processing, and customer service. These vendors
are contractually obligated to use personally
identifiable and confidential data only for the
purposes for which they are hired.
TRAC Distribution
may disclose the information TRAC Distribution collects when
there is reason to believe that it is necessary
to identify, contact or bring legal action
against persons or entities who may be causing
injury to you, to TRAC Distribution Corp or to
others.
TRAC Distribution
may disclose the information TRAC Distribution collect when
required by law.
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Course
of Action
of in regards to Minors (children)
TRAC Distribution's
website is intended for a general audience and
is not specifically designed or targeted at
children.
TRAC Distribution
does not knowingly collect, use or disseminate
any personally identifiable information from
children under the age of 14. If, however, it is
apparent that personally identifiable
information regarding a child under the age of
14 has been collected, such information will be
solely used for the purpose of contacting the
parent or guardian of the child to confirm and
verify parental consent. If TRAC Distribution cannot confirm or
verify consent after a reasonable period of
time, or if when contacted the parent or
guardian requests that such information should
not be used or maintained, the aforementioned
personally identifiable information will be
deleted from TRAC Distribution's records. The
parent or guardian has the right to request from
TRAC Distribution a detailed description of the
specific types of personally identifiable
information, if any, collected from their child.
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Use of
Cookies
Cookies are defined
as small pieces of information that are stored
on computer hard drives via the user's internet
browser program.
TRAC Distribution
may use cookies to recognize users who return to
www.trachealth.com in order to provide them with
a better user experience.
Cookies used by TRAC
Distribution's website, www.trachealth.com, do
not contain any personally identifying
information and are not malicious in any way.
TRAC Distribution is
against the use of third party cookies in any
manner.
TRAC Distribution
cannot control the use, storage, effects or
content of third party cookies. Internet browser
programs often allow the user to delete existing
cookies from the user's hard drive, prevent the
use of cookies and/or be notified when the use
of cookies is encountered.
If the user elects
to block cookies, all of the features of TRAC
Distribution's website may not function as the
user expects.
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Use of Third-Party
Links
TRAC Distribution's
website may contain links to web sites owned,
operated and maintained by third parties over
which TRAC Distribution has no control. Any
information provided to third party websites
will be governed under the policies and terms of
those specific websites.
TRAC Distribution
encourages the user to investigate and ask
questions before disclosing any information to
the operators of third party websites.
TRAC Distribution
has no responsibility or liability whatsoever
for the content, actions or policies of third
party websites.
The inclusion of
third party websites on TRAC Distribution's
website in no way constitutes an endorsement of
such websites’ content, actions or policies.
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Updating
Information
To update
inaccuracies in personal information, or to make
a change or to verify such
information, please contact TRAC Distribution
directly either by e-mail, web contact form
telephone or fax. Contact information for TRAC
Distribution can be found in the
www.trachealth.com website.
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Security
of Information
TRAC
Distribution implements reasonable
steps and measures to ensure that personal information
collected are accurate and
secure.
TRAC
Distribution makes every effort to protect
personal information, nevertheless, it is
understood that no data transmission over
the Internet can be guaranteed to be 100% secure.
For
this reason, TRAC Distribution cannot guarantee
or warrant the
complete and entire security of personal
information.
TRAC
Distribution shall not be held responsible
for harm that any person may suffer as a
result of a breach of confidentiality with
respect
to the use of TRAC Distribution's website or any information transmitted to
TRAC Distribution's website.
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Modifications to Privacy Policies
These
privacy policies have been updated, adjusted,
amended and are effective as of August, 2005.
TRAC
Distribution Corp
reserves the right to update, adjust and amend
these privacy policies
at any time. Any and all changes to these
privacy policies will
be effective immediately upon posted notice, which
will
be provided by posting the
latest version of these policies on the
www.trachealth.com website.
Subsequent use of the www.trachealth.com website
after such modifications to policies have been
posted will be deemed an acceptance of such
modifications.
TRAC
Distribution advises that these privacy policies
be reviewed
periodically to ensure familiarity with any and
all posted updates and modifications. To confirm whether
any updates or revisions have been posted, check the date on which the
privacy policies were last revised. The
revision date is set forth at the end of these
privacy policies.
Upon
individual objection to such
modifications, TRAC Distribution will honor prior privacy
policies in regards to any personal information
or data collected prior to the current revisions
of privacy policies.
Individuals that disagree with the modifications in
posted privacy policies should not use the
www.trachealth.com website after the
posting of such modifications online.
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privacy
policies last
revised on August, 2005 |
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* If you have
questions or comments about these privacy policies,
please contact customer service
>
custserv@trachealth.com |
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› Payment &
Transactions
TRAC Distribution Corp via its website,
www.trachealth.com, accepts the following forms/methods
of payment:
(1) Credit
Card payment - all accounts affiliated with VISA and/or
MasterCard, Discover Card, and American Express. All
credit card transactions are transmitted through a
reliable third party credit card authorizing agent. Each
credit card transaction conducted through the
www.trachealth.com website will appear as "TRAC
Distribution Corp" on your credit card billing
statement.
(2) Debit
Card or Check Card payment - all accounts affiliated
with VISA and/or MasterCard. All debit card or check
card transactions are transmitted through a reliable
third party credit card authorizing agent. Each debit or
check card transaction conducted through the
www.trachealth.com website will appear as "TRAC
Distribution Corp" on your debit or check card billing
statement.
(3) PayPal
payment - all accounts affiliated with PayPal. All
PayPal transactions are transmitted through the PayPal
transaction network. Each PayPal transaction conducted
through the www.trachealth.com website will appear as
"TRAC Distribution" on your PayPal statement.
(4) Money
Order or Certified Bank Check -
TRAC Distribution Corp via its website,
www.trachealth.com, does not accept the following
forms/methods of payment:
(1) Cash
payment - of any kind or currency.
(2) C.O.D. -
cash on delivery is not an acceptable method of payment
for products or services displayed the
www.trachealth.com website.
(3) Barter
or Trade - requests or appeals to barter or trade goods
or services in exchange for products or services from
the www.trachealth.com website is not an acceptable
method of payment.
* If you have any further questions
concerning these payment and transaction policies,
contact customer service
>
custserv@trachealth.com |
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› Shipping & Order Handling
All
orders are processed and shipped out usually within
1 to 2 business days. Since each order is double checked by
hand, shipment confirmation notices are sent once
orders have left our facility.
All orders within the United
States are shipped via USPS Priority and are
tracked by USPS package confirmation numbers. All orders
outside the United States are shipped via Airmail / Par
Avion.
All orders with
express shipment are shipped via USPS Overnight Express and are tracked. All
express shipments outside the United States are shipped via Global EMS and are
tracked.
TRAChealth.com's shipping rates are
estimated based upon the posted USPS Priority shipping rates
with delivery confirmation and/or delivery signature
confirmation added (unless discounted shipping promotions apply).
To view USPS Priority shipment rates go to
www.USPS.com. Express shipment rates are estimated based upon the posted
USPS overnight express shipment rates with express tracking (unless discounted
shipping promotions apply). To view USPS overnight express shipment rates
go to www.USPS.com. These rates are subject to
change accordingly with USPS shipment rates. To view our shipment rate table
please go to
shipment rates. If you
would like your shipment handled differently please
place your order with customer service (please be
specific and we will reply with payment instructions)
custserv@trachealth.com
Shipments to locations outside the US are
subject to international shipping rates listed by the USPS:
www.usps.com
Shipments to locations
outside the US may take 5-14 business days to
arrive.
Since
TRAC Distribution is a distribution company based out of New
York, USA; all orders shipped within NY are subject to
NY state tax.
International shipments are subject to the
duty and taxation laws of the specific destination
country; (1) TRAC Distribution is not responsible for
payment of these taxes and duties (2) the aforementioned
taxes and duties are not reflected in the quoted
international shipment rates presented by TRAC
Distribution
All prices are in $USD, and TRAC
Distribution is not responsible for customer currency
transaction costs.
To find out if TRAC Distribution
will ship to your country please click the following
link:
countries
* If you have any further questions
concerning these shipping and handling policies, contact
customer service
>
custserv@trachealth.com |
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› Customer
Satisfaction
TRAC
Distribution Corp guarantees the quality of any product
which carries the TRAC or TRAChealth name and attests
that these products and their ingredients meet high
standards of freshness and purity for customer use.
Not every product meets TRAC
Distribution's guidelines and standards for quality and
effectiveness, therefore the consumer can be confident
that the products purchased from the www.trachealth.com
website are authentic and of superior quality.
TRAC
Distribution is confident that our customers will find
TRAC or TRAChealth products, as well as other products
we offer on the www.trachealth.com website, more than
satisfactory. However, if for any reason, a retail
customer is not completely satisfied with the products
found on the www.trachealth.com website, the customer
reserves the right to return those products for a
refund. (read our return policy)
TRAC
Distribution provides exemplary customer service to all
consumers who browse the www.trachealth.com website. The
customer service department is dedicated to provide the
following services: (1) product specific information,
explanation and support (2) order processing
information, explanation and support (3) website
information, explanation and support (4) managing
customer specific requests, complaints and inquiries.
* If you have any further questions
concerning these customer satisfaction policies, contact
customer service
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custserv@trachealth.com |
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› Returns,
REFUNDS & CANCELLATIONS
TRAC Distribution is proud to offer you
our exclusive one hundred (100) day money back guarantee for all of
the products
found on the
www.trachealth.com website.
Returns
Please
use our product as directed. If you have not seen the results you were expecting
or are not satisfied in any way, please read the following instructions.
To request a
refund you must fill out our Product Return Form or PRF. Requests must be made
online and submitted with your full name, invoice number and explanation of why
you are returning the product for an PRF to be issued. Please do not call for an
PRF. Once you have submitted your PRF you will have a 10 business day window to
return your order.
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Click here for Product Return Form
This must be
done within 100 days of receiving your product. (See refund definitions below
for more information on our 100 day money back guarantee). Send all returns to
the address below. Please include a copy of the sales receipt. Upon receiving
your return, our order processing department will issue you a full refund of the
product price within 10 business days.
please
send all returns to:
TRAC
Distribution Corp.
Attn:
Order Processing Department
353 Third
Avenue
Box 106
New York, NY 10010
United
States of America
Refunds
In regards to the exclusive
money back guarantee:
(1) only products purchased
from the TRAC Distribution e-commerce website,
www.trachealth.com, are covered by the exclusive money
back guarantee. Excluded are the following: products
that are not purchased through the www.trachealth.com
website, products that are not currently or have never
been displayed for retail sale on the www.trachealth.com
website, products which are purchased from third party
retailers who are supplied by TRAC Distribution Corp,
any and all services that may be purchased from the
www.trachealth.com website.
(2) one hundred (100) days
are counted from the beginning of the first day after the
posted date of order transaction to the end of the one
hundredth (100th) subsequent day.
(3) returns must be
received inside the above specified guarantee period to
qualify. Any returns received outside the above
specified guarantee period are disqualified from the
guarantee. Returns must be returned to TRAC Distribution using delivery
confirmation to get a refund.
(4) money back is defined
as the refund of the product price paid by the customer
less any discounts or promotion value. Shipping
and handling costs incurred by the customer are not
included in the money back guarantee. TRAC Distribution reserves the right to
charge a $3.95 processing fee per bottle returned.
(5) refunds will be
processed within ten (10) standard business of
physically receiving the return. Refunds will be
provided in the method used to purchase (e.g. purchases
made by credit card will be refunded by the same credit
card). Purchases made by money order or certified bank
check will be refunded by TRAC Distribution company
check and sent to a provided address by conventional
mail.
(6) this
guarantee does not apply to any and all products
intentionally damaged or misused.
Cancellations
Once an order has been
submitted your credit card will be charged. Our ordering process is set up so
your order will immediately be sent for processing and then shipped. Due to the
high volume of orders we receive we will be unable to cancel an order after
submitted. Please order carefully. Cancelled orders do not get the shipping and
handling refunded.
* if you
have any further questions concerning these return and
refund policies, contact customer service
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custserv@trachealth.com |
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›
User and Customer Submissions
Users and
Customers are responsible for any and all content that
is sent, transmitted and/or communicated to TRAC
Distribution Corp, its employees and/or representatives
of TRAC Distribution.
Concept Submission
Any
concepts, ideas, suggestions and/or testimonials
submitted to TRAC Distribution, without prior
contractual agreement, may be used without
compensation and/or in any manner we deem appropriate.
Ideas and
other such material posted to the www.trachealth.com
website must be approved by TRAC Distribution Corp.
Those individuals that decide to post to the
www.trachealth.com website must obtain appropriate
copyrights and other such permissions
and must be willing to permit us to use such material without
restriction.
These
aforementioned individuals agree that they will not violate or
infringe on the rights of third parties, which may include: privacy,
marketing, intellectual and proprietary rights (e.g.
trademarks and/or copyrights).
Testimonial Submission
Product,
service or business opportunity
testimonials on the www.trachealth.com website, if any, reflect the
actual experience of each individual, are anecdotal, and may be atypical.
Product,
service, or business opportunity testimonials are rarely
used by TRAC Distribution Corp, because of the latter
two aforementioned foundations of testimonial use (i.e.
"are anecdotal" and "may be atypical"). TRAC
Distribution Corp rather represent the effectiveness of
the products displayed on the www.trachealth.com website
with more concrete evidence such as: clinical studies,
scientifically gathered data, and current statistics.
* if you
have any further questions concerning these user
submission policies, contact customer service
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custserv@trachealth.com |
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› Errors
and Linking
Errors
TRAC
Distribution makes every attempt to maintain the
integrity and accuracy of the www.trachealth.com
website. However, this is no guarantee as to the
accuracy or completeness of the www.trachealth.com
website.
If an error
is believed to have been discovered concerning the
www.trachealth.com website, contact us using the contact
information on our contact page
and include, if possible: a description of the error,
the URL location of the error and some form of contact
information.
TRAC
Distribution will take reasonable measures to address
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Linking
TRAC
Distribution may present consumers with links to third
party websites or resources. These links should not be
held as an endorsement by TRAC Distribution of any
information, product or service found via such link.
TRAC
Distribution does not have any jurisdiction over third
party websites or resources and TRAC Distribution cannot
be held responsible or liable for any content found
therein.
* if you
have any further questions concerning these user
submission policies, contact customer service
>
custserv@trachealth.com |
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› TRAC
Distribution's Rights
TRAC
Distribution Corp reserve the right at any time to: (1)
change these policies and covenants (2) enhance, update,
modify or discontinue the www.trachealth.com website, in
part or in whole, at any time.
Any changes
to the listed policies and covenants will be effective
immediately upon posted notice, which is provided by
display on the www.trachealth.com website.
The use of
the www.trachealth.com website after such modifications
will be deemed acceptance of such modifications.
it is
advisable to review these policies and covenants
periodically to be current with revisions to policies
and covenants. |
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General
Prohibited User Actions
Users are
prohibited from using and may not use the
www.trachealth.com website or any information within for
the following purposes:
-
interfering with any other user’s use of the
www.trachealth.com website
- conducting
any unlawful activity
-
misrepresenting identities or any affiliations
- modifying
any portion of the www.trachealth.com website
- Removing
or altering any copyright or other proprietary rights
notices |
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Prohibited Use of Posted Email Addresses
Users are
prohibited from using posted email addresses provided
throughout the www.trachealth.com website for the
purpose of transmitting the following to any person or
entity:
- any
content that is unlawful, fraudulent, abusive, and
generally malicious
- any
non-public information about any company
- any
computer programs or code designed to interrupt,
compromise the security of and/or limit the
functionality of any device
- any
malicious email campaign including spamming, using false
headers, and altering the origin of the original email
address are strictly prohibited |
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TRAC Proprietary Rights
The
www.trachealth.com website contains information, whether
belonging to TRAC Distribution Corp or to another
company who has granted TRAC Distribution permission to
use and disseminate such information, that is protected
by copyrights, trademarks, patents and/or other such
proprietary rights and laws. Furthermore, the content
contained within the www.trachealth.com website or in
sponsored advertisements is also protected by such
rights and laws.
Unless
authorized in writing by TRAC Distribution, modifying,
selling, loaning or distributing derivative content
based on the www.trachealth.com website is prohibited.
TRAC and
TRAChealth, our logos and the name of products that are
sold and distributed by this corporation are unique
marks and symbols of TRAC Distribution Corp.
All other
trademarks and logos used on the www.trachealth.com
website are the trademarks and logos of the companies
who provide goods and services to TRAC Distribution Corp
or who receive distribution service, marketing or others
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Warranties and Limited Liability Disclaimer
Use of the
www.trachealth.com website expressly signifies the
following:
- TRAC
Distribution disclaims all unstated or unspoken
warranties of any kind unless explicitly stated within
the www.trachealth.com website.
- The use of
the www.trachealth.com website is at your sole risk.
- Opinions
or statements should not be relied upon when making
important personal, medical, legal or financial
judgments. It is advised to consult a professional to
obtain specific related counsel fitting your
circumstances.
- TRAC
Distribution may not be held liable for any damages or
harm attributable to downloaded computer viruses or
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Indemnification
Use of the
www.trachealth.com website signifies that the user
agrees to indemnify, defend and hold TRAC Distribution
Corp, our officers, employees, and representatives
harmless from and against any and all claims and/or
damages that arise directly or indirectly from:
- the
intentional misuse and abuse of or failure to follow the
stated directions for any and all products displayed on
the www.trachealth.com website
- any
contention that items sent, transmitted and/or
communicated to TRAC Distribution Corp by way of the
www.trachealth.com website violate copyright or other
proprietary rights of any third party
- violation
of the rights of any party, including without limitation
any claims of libel, defamation, and infringement of
intellectual property or other proprietary rights
- defiance
of any policies and covenants found in this document
If TRAC
Distribution Corp claims indemnification, the opposing
party agrees to seek and receive written permission from
TRAC Distribution Corp before agreeing to settle any
claim or action.
* if you
have any further questions concerning these user
submission policies, contact customer service
>
custserv@trachealth.com |
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› Legal,
Law-related and Miscellaneous
By accessing
the www.trachealth.com website, the individual is
responsible for compliance with the local and national
laws of the United States if, and to the extent that,
such laws are applicable.
TRAC
Distribution Corp reserves the right, under our sole
discretion, to limit the availability of the products
displayed on the www.trachealth.com website and the
website itself to any person(s) or geographical area at
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The laws of
the State of New Jersey apply to these policies. Any
dispute between any entity and TRAC Distribution must be
brought before state or federal courts located in New York, New York. If a court finds certain policies
and/or covenants unenforceable, the rest of the listed
policies and/or covenants will continue to apply.
Transfer of
rights or obligations to another without our written
permission is prohibited. Failure of TRAC Distribution
Corp to enforce any of these listed policies and/or
covenants does not waive TRAC Distribution Corp's right
to enforce the same provision in the future.
The headings
for these policies are for informational purposes only,
and are not actual provisions.
* if you
have any further questions concerning these user
submission policies, contact customer service
>
custserv@trachealth.com |
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all
policies, with exception to privacy policies, last
revised on August 31, 2005
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